Integration of AI and RPA

RPA and AI work hand-in-hand to bring additional human intelligence to the field of process automation. The integration of AI technologies with an RPA platform, provides the robotic workforce with more human like capabilities, for example:

Reading, by utilising OCR (Optical Character recognition) and text analytics.
Listening, by utilising NLP (Natural Language Processing) and Voice Analytics.
Communicating, by using chatbots, which may be both text and voice enabled.

Another key difference is that while traditional RPA uses structured inputs and logic, AI uses unstructured inputs and develops its own logic. Combining both RPA and artificial intelligence can create more intelligent and comprehensive process automations, with the capabilities to support even more complex use cases.

Process characteristics to consider for RPA:

High-volume repetitive transactions
High levels of manual data capture and entry
Interaction with multiple applications or systems
Multiple tasks to perform a process
Definable business rules and exceptions

Digital Notation has a range of RPA solutions to fit your business needs

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Integration of AI and RPA