The role of RPA in the back office
The role of RPA in the back office
RPA can be implemented relatively quickly when compared to previous digital transformations, as it requires minimal capital or infrastructure. RPA can act as an additional employee that can work between the IT systems and with the back-office processes in various functions.
RPA transforms back office processes in Customer Service, Finance & Accounting, and Human Resource Management for rules-based tasks. RPA can currently work with tasks that follow a complex, yet specific and repetitive pattern. As RPA continually improves and develops, the software will be able to move into the outer peripheries and work with knowledge-based and eventually, all cognitive tasks.
In a nutshell, RPA is software that is used to perform tasks normally performed by a human operator. Once configured, these “Bots” execute a sequence of activities following a defined set of instructions and rules. More advanced RPA tools include natural language and cognitive learning abilities.
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